Please read these terms carefully before requesting or booking any service from KCB Sovereign. They explain how our services work and what we expect from each other.
These Terms & Conditions (“Terms”) govern your use of the KCB Sovereign website and the services we arrange for you. KCB Sovereign is operated by [Company legal name] (“we”, “us”, “our”).
By using our website, requesting a quote or booking a service, you agree to these Terms. If you do not agree, please do not use our website or services. Where we have signed a separate written agreement with you, that agreement applies first if it differs from these Terms.
We provide premium aviation, executive chauffeur, concierge, protection and global access services. In most cases, we arrange and coordinate services that are delivered by selected third-party operators and professionals. The services we offer, and their availability, may change at any time.
Information on our website is for general guidance and does not make an offer. A service is only confirmed once we have issued a written confirmation.
Prices are quoted in the currency stated on your quote and, unless we say otherwise, do not include taxes, fees, handling charges or third-party costs that may apply. A deposit of [deposit amount or percentage] may be required to confirm a booking, with the balance due by the date shown on your invoice.
If payment is not received on time, we may suspend or cancel your booking. Late payments may be subject to interest and recovery costs as permitted by law.
If you wish to change or cancel a booking, please tell us as soon as possible in writing. Because many services involve third-party commitments, changes and cancellations may be subject to charges, which can include up to the full cost of the service.
Unless your confirmation says otherwise, cancellations made less than [cancellation period, for example 48 hours] before the service starts may not be refundable. We will always tell you the applicable charges before they are applied.
You are responsible for:
Many of our services are delivered by independent operators, such as aircraft operators, chauffeur companies, hotels and security partners. These providers may have their own terms, which can apply to your service, and we will share them with you on request.
For flights, the aircraft operator and pilot in command have final authority over safety decisions, including delays, changes or cancellations. Schedules and times are estimates and are not guaranteed.
Where you request protection or secure transport, these services are arranged with suitably qualified and, where required by law, licensed partners. Security arrangements depend on the information you give us. They reduce risk but cannot remove it entirely, and we cannot guarantee a particular outcome.
We treat the details of your travel, your identity and your preferences as confidential and share them only as needed to deliver your services or as required by law. We ask you to treat our pricing, proposals and arrangements as confidential too.
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
Subject to that, and to the extent allowed by law, we are not liable for indirect or consequential losses, loss of profit or business, or for delays, changes or failures caused by third-party providers or by events outside our reasonable control. Our total liability to you for any claim relating to a service is limited to the amount you paid us for that service.
We are not responsible for failing or delaying a service because of events beyond our reasonable control, such as severe weather, air traffic restrictions, mechanical failure, strikes, government action, political unrest, health emergencies or natural disasters. Where this happens, we will work with you to find a suitable alternative or to refund the part of the service we could not deliver, after deducting costs already committed.
All content on this website, including text, logos, images, video and design, belongs to us or our licensors and is protected by law. You may view it for your own personal use, but you may not copy, reproduce, distribute or use it commercially without our written permission.
You agree not to misuse the website, attempt to gain unauthorised access, or interfere with its operation.
We handle your personal information as described in our Privacy Policy, which forms part of these Terms.
We may update these Terms from time to time. The version on this page, with the “last updated” date at the top, is the one that applies when you use our website or request a service.
These Terms, and any dispute arising from them, are governed by the laws of [country or jurisdiction], and the courts of that jurisdiction have exclusive authority, unless the law of your country gives you rights that cannot be limited by contract.
For any questions about these Terms, please contact us:
[Company legal name]
Email: [Contact email]
Telephone: [Contact phone]
Address: [Registered address]
Get in touch
Contact our team and we will be happy to clarify anything before you book.
